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What does this policy cover
This policy applies only to U-Report Myanmar. Other
country-specific U-Report platforms are subject to their own policies.
Taking care of your information is important for U-Report.
This Privacy Policy sets out how we collect, use and store your personal
information and the steps we take to protect your information.
Please read our Privacy Policy carefully before connecting
through any of our U-Report channels and refer to it regularly to check for
updates. Remember, by accessing and using U-Report, you agree to all provisions
of this Privacy Policy.
If you are under 16 years old, we encourage you to discuss
your use and engagement with this platform with your parents or guardian and
make sure that they consent to your sharing of information with us through the
U-Report platform, its app and website.
We remind you not to share information that could help
others to identify you on any of our channels or social media, such as your
full name, physical address or place of residence, school name or address,
phone number, email address, and social media account details.
Please note that any personal information you post publicly
on U-Report social media can be viewed by others. We are not responsible for
what others might do with such information, so please remember to be careful
with what you post. If you post such personal information on our social media
accounts, we will see to its prompt removal.
As used in this Privacy Policy, "we","
"us," and "our" refers to UNICEF. The terms
"you," "your", "yours", and "user"
refer to you as the individual accessing or using U - Report.
What is not covered by this policy
The personal and non-personal information captured by
messaging platforms and social media accounts you use to interact with
U-Report. Their collection, use and processing of your information is governed
by those apps' privacy policy.
Third-party sites linked to the U-Report platform, apps, and
website are not covered by this Privacy Policy. Their privacy policy governs
the collection, use and processing of your information on such sites.
We strongly encourage you to review and make sure you are
comfortable with the Terms of Use and Privacy Policy of third-party sites,
apps, and platforms before engaging with them.
How do we protect your personal information?
We are committed to collecting minimal personal information.
The aim of U-Report is to be helpful to you and make you feel safe as you use
it and interact with its content and features.
We will not use your personal information other than for the
purposes described in this Privacy Policy.
We will not sell your personal information.
We will not keep your Personal Information for longer than
is necessary for the stated purposes except to the extent required by
regulations.
We will take all reasonable and necessary technical and
organizational measures to protect your Personal Information.
Where we use third parties to host U-Report information or
to provide services to us, we have implemented contractual arrangements to
ensure the confidentiality and security of the information.
What kind of information does U-Report collect about you?
For the purpose of this Privacy Policy, "Personal
Information" means any information that enables us to identify an
individual, directly or indirectly, by reference to an identifier such as
identification number, location data, online identifier or one or more factors
specific to the individual.
When you register for U-Report
A. Information we ask from you as part of the registration
process
The registration process will ask you about your age, your
gender, and the State or the Region you
live in to allow UNICEF and partners to understand the general demographic
characteristics of the users that engage with U-Report and focalize information
relevant to you.
B. Information collected automatically as part of the
registration process or any engagement with the platform.
When you register or interact with U-Report, the U-Report
platform will automatically record the following personal information: social media ID (if you use Facebook
Messenger, Viber and other digital messaging platforms).
This information allows U-Report to support ongoing
communications, invite you to participate in polls and chatbots, and send
information relevant to you. U-Report managers will not know your identity as
part of this communication. Your phone number or social media handle will not
be accessible to them. These attributes will be stored in the backend of the
platform, not accessible to anyone, as part of normal U-Report operations.
Please note that if you use Facebook Messenger to connect
with U-Report, given this channel requires creating a Facebook Page that will
identify and store from which Facebook Account the message is being sent, the
name of your account will be visible to U-Report managers, but they will not
use this information to identify you.
We also collect and process the information you provide
through U-Report channels, including:
Responses to poll questions
Interactions with chatbots
Other unsolicited messages sent to the platform
This information will not include any personal attributes
unless you include such information.
Therefore, we strongly discourage you from providing any personal
information when you interact with U-Report.
Information we collect by automatic means as part of the
operations of U-Report:
A. When you access and use U-Report Website
When you use our website, our third-party service providers
and we may collect information about you and your device through automated
means, such as cookies and web server logs. Cookies are small text files that
identify your computer, phone, and other devices to our server. By using this
site, you consent to the placement of cookies and similar technologies in your
browser in accordance with this Privacy Policy. The information collected in
this manner includes your IP address, network location, what browser you are
using, device IDs and characteristics, operating system version, language
preferences, referring URLs, and information about the usage of our site.
If you do not want information collected using cookies, most
browsers allow you to automatically decline cookies or be given the choice of
declining or accepting the transfer to your computer of a particular cookie (or
cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html
for more general information about
cookies.
We use this information in the aggregate to manage our site,
such as to ensure that the website functions properly, to determine how many
users have visited certain pages, or to prevent fraud. We use IP address
information to derive your approximate location. We also work with analytics
providers, such as Google Analytics which use cookies and similar technologies
to collect and analyse information about use of the site and report on
activities and trends.
How is my information stored?
We use a trusted third party – RapidPro - to host your
answers to polls, interaction with chatbots and information collected during
registration. RapidPro providers are under contractual obligation to have in
place data protection and privacy safeguards similar to ours and is permitted
to handle your information only for specific and necessary purposes following
our instructions.
Please note that your answers can also be stored in the
channel you use, e.g., in a Facebook or Viber conversation. If you participated
in a poll on a sensitive topic, you might consider deleting the conversation to
prevent someone else from taking your phone and accessing the conversation.
How long does U-Report keep my information?
We will only use and store your personal information for so
long as it is required for the purposes it was collected for. We use your
personal information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements and rights.
How and why U-Report may share your personal information
Keeping your information confidential is important to us. We
will generally only share non-personal and aggregate information captured
through the U-Report platform, app, and website. Circumstances where we may
share non-personal information include:
To the UNICEF partners and UNICEF Country Offices as
aggregated information like general poll results to support youth engagement
and inform decision-making, local projects, initiatives, and campaigns.
To third-party service providers who provide services to us,
such as website hosting, data analysis, information technology and related
infrastructure provisions, analytics providers to deliver content targeted to
your interests and to help us to better understand how you use our site, email
delivery, and other services. However, we will never sell your information to a
third party.
The limited personal information we hold may be shared only
in exceptional circumstances, and only for specific and necessary purposes. We
may share personal information:
With your permission. For instance, if you need urgent
assistance. We may seek your permission through direct messages with
U-Report.
To fulfil a legal requirement, enforce our Terms of Use, or
protect anyone's rights, privacy, safety, or property and for other lawful
purposes.
Any third party that obtains access to personal information
is under contractual obligation to have data protection and privacy safeguards
similar to ours. They are permitted to handle the personal information they
have access to only for specific and necessary purposes following our
instructions. This also holds in situations where personal information is
transferred internationally.
How secure is my information processed by U-Report?
We use many reasonable measures – physical and electronic –
to protect your Personal Information against unauthorized access and
disclosure. However, it is always possible that third parties may unlawfully
intercept or access your Personal Information or private communications. So,
although we work extremely hard to safeguard your information, we cannot
guarantee that your information or communications will always remain
private.
We also ask that you do your part to safeguard your Personal
Information.
Activate a unique PIN or password code to access your phone
or device. Make it personal and not easy for others to guess. Do not use your
date of birth or your name, for example.
Use a strong password to connect to the channels you use to
send messages to U-Report. Do not share this password with anyone.
Be careful about connecting to U-Report, using insecure
Wi-Fi. Public Wi-Fi, for example, is inherently insecure — so be cautious.
Set up a feature that will allow you to erase all the data
from your device if it's lost or stolen.
What are my rights as a user of U-Report?
You have the right to request your personal information
stored on the U-Report server.
You have the right to be informed about your rights in the
use of U-Report.
You have the right to decide whether to participate in the
polls.
How do I stop being a U-Reporter and delete my
information?
You have the right to request deletion of your registration
and stored information at any time. To do so, send STOP to any of the U-Report
channels (Facebook Messenger, Viber). We periodically remove contacts that opt
out of the platform.
Notifications of Changes to the Privacy Policy
We review our security measures and our Privacy Policy, and
we may modify our policies as we deem appropriate. If we change our privacy
policies, we will post a notification to our website alerting that the Privacy
Policy has been amended. Such changes will be effective immediately upon
posting them to our site. For this reason, we encourage you to check our
Privacy Policy frequently. The
"Last Updated" date at the bottom of this page indicates when this Privacy
Policy was last revised. Your continued use of our site following these changes
means that you accept the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or
U-Report, please get in touch with us at slinn@unicef.org
February 7th2025 (Last updated date)
